Grievance Remedy Mechanism

In the present scenario of excellence, Customer service is the most important tool for sustained business growth. This mechanism aims at minimising instances of customer complaints and grievances through proper service delivery, to review mechanism and to ensure prompt remedy of customer grievances. The review mechanism shall help in identifying Fault in service delivery and to minimise customer’s Issue. This system will ensure that the complaints are solved in a just and fair manner within the given framework of rules and regulations. The goal of this document is to outline an efficient and effective grievance remedy mechanism for all Ease Investments Solution regular readers who are taking the investment mentorship courses from the company.

This mechanism has been designed taking into account the following:

1. Any grievance raised by a customer is solved and attended in a defined given time.
2. A proper resolution is provided to the customer.
3. The complaints are reviewed by the management periodically and improve the process so as to avoid the repeating of similar complaint again in future.
4. To ensure that any unresolved issue is escalated to the appropriate level

Grievance Registration and escalation:

Level 1: Grievances are handled by the support department. You can either mail your grievance to support@easeinvsolution.com or call us at 80-49587414 or log your grievance at www.equitypandit.com/support. Your grievance would be attended and our support team would give your proper resolution.
Level 2: If your grievance is not addressed by the support team properly in 1 week then you can mail the department head at admin@easeinvsolution.com. The administrator would make sure to assign an executive to resolve your issue on an immediate basis.
Level 3: If still you don’t get any satisfactory resolution within 7 working days by the department head, then you can mail our CEO Cell at management@easeinvsolution.com and we would make sure that you get good resolution to your issues.
Still, if you feel that you are not properly addressed by the Equitypandit team and your issues are left unresolved then you can lodge a complaint at Scores.gov.in

NISM Certified Mentor Details:

Certification Name:
RAHUL CHAUDHARY
Type of certification : NISM-Series-VIII: Equity Derivatives Certification
Registration No : NISM-201800166574
Validity: July 19th, 2025